Warranty Policy
ORIGINAL PURCHASES ONLY
Thanos Motion Electronics LLC’s warranties extend to authorized dealers only. No warranty offered by Thanos Motion Electronics LLC is transferable. Thanos Motion Electronics LLC specifically disclaims any warranty to any party who did not directly purchase from Thanos Motion Electronics LLC.
WARRANTY COVERS NORMAL USE ONLY
Each of Thanos Motion Electronics LLC’s Warranties covers defects arising under normal use only and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature or improper installation or repairs.
WARRANTY REQUIREMENTS
- Warranty coverage requires proof of purchase documentation (invoice or packing slip).
- All returns must be clearly marked with the RMA number on the outside of the package for identification.
- Returns will not be accepted unless so marked.
- Modification to or tampering with any Thanos product including attempts of firmware extraction or removal of any labels, stickers or markings of any kind shall immediately void the applicable warranty.
- Goods must be returned with adequate packaging to ensure that they are not damaged in transit.
- Thanos Motion Electronics LLC disclaims any responsibility for goods packaged in such a way that they are likely to be damaged in transit.
NO MODIFICATION OF WARRANTY
No Thanos Motion Electronics reseller, agent, or employee is authorized to make any modification, extension, or addition to any warranty.
WHO MAKES THE DETERMINATION OF CAUSE?
Thanos Motion Electronics LLC shall make the final determination as to the existence and cause of any defect.
WHO PAYS FOR SHIPPING AND BEARS RISK OF LOSS?
The customer is responsible for all shipping costs, including freight insurance for goods shipped to Thanos Motion Electronics LLC. If Thanos Motion Electronics LLC elects to repair or replace goods deemed to be within warranty, Thanos Motion Electronics LLC shall pay shipping costs, including freight insurance. If goods are deemed to be outside of warranty they will be returned to the customer at the customer’s expense and at the customer’s own risk.
MODIFICATION TO HARDWARE AND SOFTWARE
Thanos Motion Electronics LLC reserves the right to make modifications to both hardware and software without prior notification.
COUNTERFEIT MODULES
Thanos Motion Electronics LLC will not repair or replace any product that we determine was not manufactured by Thanos Motion Electronics LLC (counterfeit modules).
BUYERS REMEDY
For any claim made under warranty, Buyer’s exclusive remedy shall be limited, at the Seller’s election, to repair or replace the defective Products, or crediting of the same against future purchases by Buyer at the original purchase price or fair market value, whichever is lower.
SOLE WARRANTY
No product sold by Thanos Motion Electronics LLC is authorized for use as critical components in life support devices or systems.